FAQ | Image landscape
FAQ

Here we answer the most common questions

Is a prepayment required to use your appointment booking service?

Ansver: No. You always pay AFTER you have received your booked time, this so that you will be 100% satisfied.

If I already have a booked appointment, can I book a new one?

Ansver: No. If you already have a booked passport appointment, you can not book a new one. You then need to cancel your already booked time to book a new time.

Can I choose where to apply for my passport?

Ansver: Yes. There is an incredible amount of pressure on passport appointments at the moment, so think about where you could imagine going to apply for the passport. The larger the area and time interval you choose, the greater the chance of finding a suitable time.

I am not comfortable with disclosing my personal information, what will you use it for?

Ansver: We are a serious company and process your personal data according to GDPR. We will therefore not use your information for anything other than booking your passport appointment.

Do you collect passport appointments which you then resell, and prevent other people from booking passport appointments?

Ansver: No. We only book when we have received a request for a passport appointment, not before and we do not vacuum the Police website at times.

How and where do I pay?

Ansver: When your passport appointment is booked and you have received a confirmation from the Police that your passport appointment is booked, we will send out an additional email with payment instructions. You pay into our Swish account.

I have not received a payment email for my booked passport appointment?

Ansver: We will send out a separate email with payment instructions some time after you have received your confirmation of your new passport appointment. Sometimes this can take a while. If you have not received such an email, you can always contact us.

Can you choose more counties to find a new passport appointment in?

Ansver: Unfortunately not. You can only choose a county or a specific passport office to book your passport appointment in.